Refund and Returns Policy
At Orozo, we aim to provide you with top-quality wholesale products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your options.
Eligibility for Returns
- You may request a return within 15 days of receiving your order.
- To be eligible for a return, your item must be in the same condition as when you received it. It must be in its original packaging, unused, and with any tags or seals intact.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale.
- Perishable goods.
- Personal care or beauty products.
- Custom or personalized orders.
- Items on clearance.
Refund Process
- To initiate a return, please Email info@orozo.uk
- Once we receive your item, we will inspect it and notify you of the status of your refund.
Refund Timeline
- If your return is approved, we will initiate a refund to your original payment method.
- The time it takes for your refunded amount to appear in your account may vary depending on your payment provider.
Exchange Policy
If you wish to exchange your product for another item, please Email info@orozo.uk You will be responsible for any price differences and shipping costs.
Shipping Costs
You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part. Shipping costs are non-refundable.
Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please get in touch with us at info@orozo.uk
Changes to Our Policy
We reserve the right to update or change our Refund and Returns Policy at any time. The most recent version will be posted on this page, and any changes will be effective upon posting. We recommend reviewing this policy periodically.
At Orozo, your satisfaction is important to us, and we are dedicated to providing you with the best possible wholesale services. If you have any concerns, please don’t hesitate to reach out, and we will work to address them promptly.